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Shipments, Changes  Y  returns

Shipping Policy

Due to the current situation of COVID-19, actions have been taken to maintain the safety of customers, suppliers and collaborators. Delivery times may be affected.

We provide shipping service to the entire Mexican Republic. The costs and delivery times will depend on the place of reception, approximately between  2 to 7 business days  in the interior areas of the country.

 

  • In  the purchase greater than  $1,599.00 the shipping cost is free (up to  5kg)

 

  • On orders less than  $1,599.00 the cost of  Shipping  is $99.00 (  up to 5kg)

  • In Mexico City, you have the option of     personalized delivery from 24 to 72  hours  at no additional cost.

Exchange and Return Policy

If you require a CHANGE  in your order by size, color or another different product, we will be happy to help you, so we would appreciate it if you could send us a message or  wsp at number 55 1243 3829 or  an email to cliente@lacoleccion.com.mx  and we will provide you with the options according to your needs.

RETURNS are accepted only for product manufacturing defects.

The product must remain new, unused, without essential deterioration, must be delivered in its original packaging (box or bag), with original labels and without having been removed.

Returns are not accepted on swimsuits or underwear.

You have a deadline of 7  business days  to make the notification by wsp or email   and we will contact you.

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